A. Introduction

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1. Terms and Conditions of Use

Acceptance of Terms and Conditions

1. These terms and conditions of use (“Terms and Conditions”) constitute a legal agreement and are entered into by and between you and Eucalyptus Canada Ltd. (“Eucalyptus,” “we,” “us,” “our”). 
2. Eucalyptus provides virtual healthcare services dedicated to weight management and other conditions (each a Condition) for patients, customers and other users (you, your, yours).  
3. The following terms and conditions, together with our Privacy Notice, govern your access to and use of the Services (defined below in section 2).
   
   1. By accessing and using the Services, you accept and agree to be bound by and comply with these Terms and Conditions and our Privacy Notice. If you do not agree to these Terms and Conditions or the Privacy Notice, you must not access or use the Services.
   2. By accessing and using the Services, you represent and warrant that you are 18 years of age or older. If you are under 18 you must fully review these Terms and Conditions with your parent or legal guardian prior to accessing and using the Services.  

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Modification of Terms and Conditions 

We reserve the right in our sole and absolute discretion to revise and update these Terms and Conditions from time to time. Any and all such modifications are effective immediately upon posting and apply to all access to and continued use of the Services.

2. Services

As a telehealth service provider, through the healthcare professionals identified below we will provide you with healthcare consulting services relating to weight loss management and treatments (Services) including: 

1. providing an initial assessment of your medical condition to be performed through communications (including advice and consultations, where applicable) between you and the following practitioners and non-practitioners:
   
   1. Canadian-registered nurse practitioners, or other health practitioners as may be advised, who may prescribe medications where clinically appropriate (Practitioners);
   2. Other health care practitioners and support staff (including nurses, dieticians, nutritionists, personal trainers, health coaches and patient engagement and customer support specialists) acting on our behalf (Supporting Healthcare Professionals); and
   3. third party health service providers and practitioners which have an arrangement with us (whether directly or indirectly) but do not act on our behalf (Associate Pharmacies and Associate Practitioners); 
2. providing on going medical support services to be performed by Practitioners and Supporting healthcare Professionals as applicable relating to side effect management and titration on the prescribed medication including, where clinically appropriate, Practitioners renewing and modifying prescriptions;  

As part of our Services, we will:

1. manage and provide access to:
   
   1. certain records of your communications with Practitioners and Supporting Healthcare Professionals and other medical information; and
   2. support information and services including recipes, exercises, community support, individual support, tracking functions, analytical insights and information about various aspects of the Condition (the Supporting Services);
2. facilitate the fulfilling by, and your purchase from, Associate Pharmacies of prescriptions issued by Practitioners to you;
3. facilitate the delivery to you of prescription and non-prescription medications from Associate Pharmacies via third party courier or postal service providers (Associate Couriers); and
4. selling and supplying to you, including facilitating the delivery to you by Associate Couriers of, other products (including products manufactured on our behalf).

We provide the Services through our ‘Juniper’ branded website (www.myjuniper.ca) and Juniper branded mobile application (App). 

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3. Customer Account‍

General provisions

1. The Services are only available to individuals who:
   
   1. are over 18 years old;
   2. reside in Canada;
   3. access the services within Canada;
   4. are capable of entering a legally binding agreement with us;
   5. where relevant, have capacity to consent to medical treatment;
   6. agree to these Terms & Conditions and our Privacy Notice; and
   7. where the Services involve a subscription, create an account with us.
2. If you wish to have another person (a “Proxy”) wholly or partly manage your application for Services and/or the provision of Services provided to you on your behalf, you must provide evidence that the Proxy has the legal authority to make healthcare decisions for you. This may include, but is not limited to, a certified copy of a Power of Attorney for health matters, a court order appointing a guardian, or any other legally recognised documentation. We reserve the right to request additional evidence as necessary to verify such documentation.

Account Set-Up and Security

3. The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized collection, use, and disclosure. You can learn more about our security practices by reviewing our Privacy Notice.
4. The safety and security of your information also depends on you. Users are responsible for maintaining strong mobile device security protection and for taking other reasonable precautions necessary to prevent others from gaining access to your accounts.
5. Any username, password, authentication link or any other piece of information chosen by you, or provided to you as part of our security procedures, should be unique, must be treated as confidential, and you must not disclose it to any other person or entity. In order to help keep your personal information secure, if you suspect your account has been subject to unauthorised use you must immediately notify us and change your password.

Accuracy of Information

6. You agree that all information you provide to facilitate access to and use of the Services will be true, accurate, up-to-date and complete and that you will not omit any information that is requested of you, or that a reasonable person would consider relevant to the services you seek.
7. We disclaim and are not responsible or legally liable to you or any third party for any claims arising from or related to the accuracy or truthfulness of any of your responses or the provision of any personal information.

Decision not to provide Services to you 

8. We reserve the right to not provide, or to withdraw the provision of, any Services to you in circumstances including where, at any time:

1. a Practitioner, Supporting Healthcare Professional or Associate Practitioner determines that you are clinically ineligible or unsuitable for the Services;
2. you have breached these Terms and Conditions;
3. you indicate that you do not wish to use the Services; 
4. you have appointed a Proxy and appropriate legal authority for your Proxy is not satisfactorily demonstrated; or
5. your behaviour towards a Practitioner, Supporting Healthcare Professional or Associate Practitioner or one of our employees or contractors, is abusive or otherwise unacceptable as reasonably determined by our Clinical Director, Clinical Operations Lead and/or Health Coach Lead.

B. The Services

4. Services Provided by Practitioners and Supporting Healthcare Professionals

Consultations with Practitioners and Nurse Supporting Healthcare Professionals

1. You will receive access to monthly consultations. You will first undertake an initial consultation with a Practitioner to assess your suitability for the applicable Juniper branded offering. If accepted, your subscription will then grant you access to monthly consultations with a Supporting Healthcare Professional that is a qualified nurse to conduct check-ins on your progress. You must also undertake a follow-up consultation with a Practitioner when your script is due for renewal. 
2. When you undertake a consultation with a Practitioner, you enter into a clinical treatment relationship with that Practitioner. We are not liable for services (including the provision of medical advice and the prescribing of medicines) provided as part of that relationship. 
3. Practitioners and Supporting Healthcare Professionals that are registered nurses operate with clinical independence and are responsible for the healthcare services they provide to you, including compliance with standards of care and guidance issued by their professional regulator, record keeping and other professional obligations, as well as compliance with applicable law (including privacy laws). They have the same obligations to you as if they were consulting you in person.
4. You acknowledge that the Services do not include general medical advice. The Services provided by Practitioners only contemplate an assessment of your suitability for the applicable Juniper branded offering, as well as medical advice and the issuing of prescriptions in connection with the applicable Condition. The Services provided by registered nurse Supporting Healthcare Professionals only contemplate an assessment of your progress on the applicable Juniper branded offering, as well as medical advice in connection with the applicable Condition. Accordingly, you acknowledge that a Practitioner or Supporting Healthcare Professional with whom you enter a treatment relationship does not replace the role of a general medical practitioner outside the Services.
5. We do not guarantee that you will be able to consult with a particular Practitioner or Supporting Healthcare Professional. You acknowledge that a Practitioner may, in exercising their clinical judgement, refuse to prescribe medication to you, issue you a repeat prescription and/or provide any other services or referrals requested by you at their absolute discretion. 
6. We do not guarantee that a consultation with a Practitioner or Supporting Healthcare Professional is suitable for you or is the appropriate course of treatment for your particular health condition. 
7. Any Practitioner with whom you consult will be solely responsible for determining:
   
   1. whether or not a virtual consultation is clinically appropriate for you;
   2. whether or not to provide the medical and/or health services you request; and 
   3. what health services are required (if any). 
8. We take no responsibility and make no warranties, express or implied, in relation to the content of any consultation between you and a Practitioner (including any medical advice provided, prescriptions given and/or medicine supplied by a Practitioner). You and the Practitioner are responsible for the conduct of each consultation and all information or communications made. 

Prescriptions issued by Practitioners

9. A Practitioner may issue a prescription for a particular medicine and with a particular number of  repeats if they consider it to be clinically appropriate. You acknowledge and agree that:
   
   1. the decision to issue a prescription (including for “off label use”) is a clinical decision made at the discretion of the Practitioner and by accepting the treatment you are providing your informed consent; 
   2. the number of repeats to include with a prescription is similarly subject to the clinical discretion of the Practitioner who may take into account all relevant circumstances, including their capacity to supervise your treatment with the prescribed medicine where relevant; and
   3. the Practitioner will schedule consultations with you at suitable intervals in order to assess whether the prescribed medicine is still clinically appropriate for you and whether any prescriptions should be renewed. 
10. If a Practitioner prescribes you a medicine for “off label use”, you acknowledge that the prescribed use of that medicine is not listed as one of the indications for use by the applicable regulator.
11. You agree that the fact that a Practitioner prescribes you a particular medicine does not constitute a representation that that medicine is available for dispensing (whether from an Associate Pharmacy or otherwise). We take no responsibility and make no warranties, express or implied, about the available supply, or ongoing availability of supply, of any medicine prescribed by a Practitioner.

Other Services provided by Supporting Healthcare Professionals

12. Certain Supporting Healthcare Professionals may provide healthcare advice, dietary advice (dieticians, nutritionists) and general health and exercise advice (health coaches, personal trainers) within their scope of practice. The Supporting Healthcare Professionals have clinical independence and are responsible for the healthcare services they provide to you, including compliance with standards of care and guidance issued by their professional regulator, record keeping and other professional obligations, as well as compliance with applicable law (including privacy laws). They have the same obligations to you as if they were consulting you in person. You acknowledge that this advice is only provided in connection with the applicable Condition. 

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13. You and the relevant Supporting Healthcare Professional are responsible for all information or communications made in connection with any medical advice. 

General provisions

14. You acknowledge that Practitioners and Supporting Healthcare Professionals may request confirmation or clarification of information you have previously provided, and may request additional information from you in connection with the Services. You agree to provide accurate, complete and up-to-date information to Practitioners and Supporting Healthcare Professionals (and to correct any previously provided information which is or becomes inaccurate). You further acknowledge that the provision of incorrect information in connection with obtaining prescription medicines may constitute a criminal offence.
15. Practitioners, Supporting Healthcare Professionals and Associate Practitioners will keep records of each consultation or other communication with you and it is their responsibility (where applicable) to maintain your clinical and other records as required by law and in accordance with the Privacy Notice. We may hold those records and will maintain them as required by law and in accordance with the Privacy Notice.
16. If a Practitioner prescribes you a medicine, you must carefully read all information that we provide to you about that medicine, the information contained on any packaging or leaflets provided with the medication as well as any information provided in connection with an Associate Pharmacy, if applicable. You must also follow any medical advice provided to you by a Practitioner, Supporting Healthcare Professional or Associate Practitioner in relation to any prescribed medicine.
17. You should seek medical advice immediately if your medical condition changes or your symptoms worsen, either by contacting your general medical practitioner, dialling 811, or if you think you are in an emergency situation or need urgent assistance, calling 911 or seeking urgent medical help at your nearest hospital emergency department. You agree that, if you suffer from any noticeable side effects from any medication or treatment you receive, you will either consult your general medical practitioner or contact us to facilitate a further consultation with a Practitioner or Supporting Healthcare Professional.

5. Purchase, dispensing and delivery of medicines prescribed by Practitioners

Purchase and dispensing of medicines

1. We are not a pharmacy and do not supply any pharmacy-only or prescription medicines directly to patients.
2. If you have been prescribed a medicine by a Practitioner, you may choose the pharmacy from which to have the prescription dispensed. If you choose an Associate Pharmacy, then we will transmit health information, including your prescription, to the Associate Pharmacy for dispensing.
3. You acknowledge that the Associate Pharmacy and/or an Associate Practitioner may not agree to dispense your medicine for any reason, including on the basis of their clinical judgement or the unavailability of the prescribed medicine, in their absolute discretion.
4. If the Associate Pharmacy is unable to dispense your prescribed medicine due to unavailability, then you acknowledge that your treatment plan may be paused.
5. If an Associate Pharmacy agrees to dispense your medicine, then you enter into a separate contract with that Associate Pharmacy for the purchase of that medicine. We will facilitate the performance of that contract as your agent, including collecting and passing your payment onto the Associate Pharmacy, via an intermediary (if applicable), on your behalf. For that purpose, you consent to us, your Practitioner and any Supporting Healthcare Professional providing your personal information to, and otherwise contacting on your behalf, the Associate Pharmacy in accordance with the Privacy Notice. You similarly consent to the Associate Pharmacy contacting you (and us) in order to confirm details related to your prescription in order to dispense your medicine.
6. We take no responsibility for and make no warranties, express or implied, in relation to the correct dispensing of (or the decision to dispense) your medicines by an Associate Pharmacy. In particular, if an Associate Pharmacy compounds a medicine on the basis of a prescription issued by a Practitioner, we take no responsibility for and make no warranties in relation to the safety, quality or efficacy of that compounded medicine.
7. If you wish to have your prescription dispensed by a pharmacy which is not an Associate Pharmacy, then we will arrange to have your prescription transmitted either to you or to your chosen pharmacy. You acknowledge that the prescription provided by your Practitioner for this purpose may contain a different number of repeats, according to the clinical discretion of the Practitioner. You further acknowledge that you may be charged for the consultation with the Practitioner and the service of transmitting the prescription.

Delivery of medicines

8. If an Associate Pharmacy dispenses a medicine prescribed by a Practitioner, we will arrange for the collection of the medicine from the Associate Pharmacy and its delivery to your shipping address by an Associate Courier. For this purpose, you consent to us providing your personal information to the Associate Courier in accordance with the Privacy Notice, and you agree to the Associate Courier contacting you to confirm delivery details.
9. You may be provided with an estimated delivery time frame. You acknowledge that this is an estimate only and is based on the assumption that the Associate Pharmacy has all the information it requires to be able, and in its absolute discretion decides, to dispense the prescribed medicine to you and that the Associate Courier has all the information it requires to deliver the prescribed medication to you. Without limitation, if the Associate Pharmacy or Associate Courier does not have all the information it requires to dispense or deliver the prescribed medicine to you (as applicable), then a different delivery time may apply.  
10. You are responsible for ensuring that you have appropriate arrangements in place to accept delivery of your medicine. We are not responsible for the actions of an Associate Courier.
11. You are responsible for storing the medicine at the correct temperature in accordance with the requirements displayed on the medicine’s packaging. We accept no responsibility for any loss, damage or injury arising as a result of your incorrect storage of the medicine. 
12. If your medicine appears to be damaged, wrongly dispensed or your delivery is delayed, you should contact us to seek advice using the contact details provided in cl 22.

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6. Payment for the Services

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Subscription payments

1. With the exception of certain products and services which may be purchased on a one-off basis, all Services offered or facilitated by Eucalyptus may only be purchased on an automatically renewing subscription basis. This means that at each subscription interval (usually monthly), we will conclude a new contract with you pursuant to which you agree to pay the subscription fee and we agree to provide the Services (as applicable to you). The terms of that contract will be communicated to you during the order confirmation process.
2. If and for so long as a subscription contract is on foot between you and us, you agree for the payment mechanism you have provided us to be billed at regular intervals. We will give you notice of this in advance of each renewal date, and provide you the opportunity to pause or cancel your subscription before your contract is renewed.
3. When you conclude a subscription contract with us, the fact that the subscription fee is a particular price (or that any other term provides for particular rights or obligations) does not constitute a representation that renewed contracts with us will contain that subscription fee (or any other term). Accordingly, we may, in our sole discretion, vary the fees and payment terms applying to the Services at any time.
4. Any change to the fees or payment terms applying to the Services will be immediately effective upon the publication of that change on our website and/or App or by otherwise providing notice to you and will apply to the Services requested by you following that change. You will be provided an opportunity to decide not to renew the subscription contract in these circumstances.
5. If you have booked or paid for Services prior to a change in fees or payment terms being published or otherwise notified to you, but have not received the Services prior to that change taking effect, you will not be charged more for the applicable Services at the time you receive them.
6. All prices listed for the Services are inclusive of tax and shipping costs where relevant.

Cancellations and refunds

7. You have rights under the Canadian consumer laws in relation to the provision of the Services, as well as in relation to any goods and services provided to you by an Associate Pharmacy, including rights to refunds, replacements and repairs in certain circumstances.
8. You may cancel a specific order, or your subscription to the applicable Juniper offering, at any time and for any reason by submitting a request to hello@myjuniper.ca. You acknowledge that by cancelling your subscription to the applicable Juniper offering you are cancelling your access to the bundle of products and services offered as part of that subscription. We may also cancel a specific order or your subscription at any time, at our absolute discretion with reasonable notice, or otherwise in accordance with these Terms including clause 3(h). 
9. If you cancel your subscription, your subscription will remain active until the end of your then-current subscription period, and you will continue to receive the products and services that you have already paid for, unless otherwise agreed at the time of cancellation. 
10. In circumstances where you cancel a specific order or subscription, we may offer a refund on that order or subscription period, and/or facilitate refunds for any payments made to an Associate Pharmacy, only if:
    
    1. you submitted a request to cancel your order by 11:59pm 3 days prior to the order date (in accordance with cl 5(m) above) but your payment was collected for that next order.
    2. you have a right to a refund under a valid special offer that may be in force from time-to-time; or
    3. at any other time where a product, service or pricing error is identified, or a product is faulty, damaged or wrong. 
11. In circumstances where we cancel a specific order or subscription for one of the below reasons, we will offer a refund on that order or subscription period:
    
    1. you are deemed unsuitable for treatment; or
    2. an Associate Pharmacy is unable to dispense medication due to stock unavailability.
12. Subject to the preceding clauses, once your order or subscription has been processed and your medication has been dispensed by the Associate Pharmacy, the sale is final. 
13. We cannot accept returns of prescription medication for any reason, in accordance with pharmaceutical regulations. This is to ensure the safety and integrity of the medication.
14. No refunds will be issued for prescription medication for reasons of ineffectiveness, side effects, or a change in your medical condition. We encourage you to maintain an open dialogue with your healthcare practitioner to address any concerns about your treatment.
15. Subject to the preceding clauses, requests for refunds (or returns or exchanges) for products or services provided by an Associate Pharmacy are to be determined according to the Associate Pharmacy’s own terms and conditions.  
16. If you receive a product that has been damaged in transit, or if you have received the incorrect product, please contact us at hello@myjuniper.ca within 7 days of receipt. Please include your full name, order number, and a clear explanation of your reason for the request. You may be required to provide photographic evidence of the damage or error. Upon verification, we will arrange for a replacement to be sent to you at no additional cost. We do not typically require the return of damaged or incorrect items, but may provide instructions for disposal.
17. If you are eligible for a refund, it will be processed within 15 days of the approval of your request, and it will be made using the payment method you used for the original transaction. We cannot process refunds to alternative cards or payment methods. 

Discounts

18. We may provide discounts (including through the use of promotional codes) for particular Services and for particular patients, in particular circumstances.
19. Promotional codes for services which include prescription medicines are only available to patients of Practitioners who have determined, in their clinical discretion, that they are suitable for the medicine. The offer of a promotional code to you for such services does not constitute any representation that a Practitioner will determine you to be suitable for any medicine.
20. The promotional code, unless otherwise specified -
    
    1. is only valid for a limited time, purpose and application (as stated in the offer);
    2. may only be redeemed once per customer;
    3. may only be applied at the time of purchase, not retrospectively;
    4. is not transferrable and may not be resold; and
    5. cannot be used in conjunction with any other offers.
21. Violation of any of these Terms will invalidate the promotion and render the promotional code inapplicable.

General provisions

22. We will provide you with an invoice for Services provided by us or on our behalf. If you have received a medicine dispensed by an Associate Pharmacy, then we may facilitate the provision to you of an invoice from the Associate Pharmacy for products and services provided by it.
23. As at the date of publication of these Terms, consultations provided by a Practitioner who is a doctor are not eligible for Medicare rebates covered under Medicare, bulk billing is not offered and no Medicare rebate is available.
24. If you are eligible to claim private health insurance benefits for any Services we provide, or any products or services provided by an Associate Pharmacy, you are responsible for submitting the paid invoice to your insurer to claim any eligible benefits.
25. You are solely responsible for maintaining the accuracy of your details, including your private health insurance details and any bank account or credit card details to which you would like to receive payments. We disclaim any and all liability for claims or payments which cannot be processed due to incorrect information provided by you.

C. General Provisions

7. Use of platforms for accessing Services

Your conduct

1. You are prohibited from attempting to circumvent, and from violating, the security of the platforms that you may access in connection with use of the Services, including, without limitation by: 
   
   1. accessing content and data that is not intended for you; 
   2. attempting to breach or breaching the security and/or authentication measures which are not authorized, including by attempting to reverse engineer code or reviewing or modifying application binaries; 
   3. restricting, disrupting or disabling service to users, hosts, servers, or networks; 
   4. illicitly reproducing TCP/IP packet headers; 
   5. disrupting network services and otherwise disrupting our ability to monitor the platforms; 
   6. using any robot, spider, or other automatic device, process, or means to access the platforms for any purpose, including monitoring or copying any of the material on the platforms; 
   7. introducing any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful; 
   8. attacking the platforms or any related site or service via a denial-of-service attack, distributed denial-of-service attack, flooding, mailbombing, or crashing; and 
   9. otherwise attempting to interfere with the proper working of the platforms.
2. You are prohibited from accessing Services via the platforms for any illegal or unauthorized purpose, and you must not use the platforms to abuse, harass, threaten, impersonate, or intimidate any other user of our Services.
3. You must not:
   
   1. use the platforms in breach of any applicable laws or regulations;
   2. use the platforms for commercial purposes (including for competitive advantage or to our competitive disadvantage);
   3. use the platforms to harm, abuse, harass, stalk, threaten or otherwise offend Partners and/or others;
   4. create more than one unique Account, register for more than one Account or create an Account on behalf of someone else (except as specifically permitted in these Terms);
   5. interfere with, disrupt, or create an undue burden on the platforms;
   6. upload, post, transmit or otherwise make available on the platforms any material that:
      
      1. promotes, endorses or advertises any particular health practitioner, treatment option, therapeutic good or regulated health service in a way that would contravene any law that applies to the person or to us;
      2. is not your original work, or which may infringe the intellectual property or other rights of another person;
      3. is, or could reasonably be expected to be, defamatory, obscene, offensive, threatening, abusive, pornographic, vulgar, profane, indecent or otherwise unlawful, including material that racially or religiously vilifies, incites violence or hatred, or is likely to offend, insult or humiliate others based on race, religion, ethnicity, gender, fertility status, age, sexual orientation or any physical or mental disability;
      4. includes an image or personal information of another person unless you have their consent;
      5. you know or suspect, or should reasonably know or suspect, to be false, misleading or deceptive;
      6. contains large amounts of untargeted, unwanted or repetitive content; or
      7. contains financial, legal or other professional advice

Linking and third party content

4. You must not link to, frame or mirror any part of our Services offering for a commercial purpose without our written authorisation. To discuss partnership opportunities please contact us using the details at the bottom of this form.
5. The platforms may contain links to or display the content of third parties (Third Party Content), including links to websites operated by other organisations and individuals (Third Party Websites). Third Party Content and Third Party Websites are not under our control. We have not reviewed the Third Party Content and do not control these Third Party Websites. We do not endorse, approve or make any warranty or claim regarding Third Party Content, Third Party Websites or the products, services or information available on any Third Party Website, or in respect of the owner or operator of a Third Party Website or their conduct. If you use or rely upon Third Party Content or Third Party Websites, you do so solely at your own risk.

9. Warranties & Disclaimers 

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1. You understand and agree that your access to and use of the App and/or the Services is at your own risk. The Services are provided on an "as is" and "as available" basis, without any warranties or conditions of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. The foregoing does not affect any warranties that cannot be excluded or limited under applicable law.
2. Eucalyptus makes no warranty, representation, or endorsement with respect to the completeness, security, reliability, suitability, accuracy, currency, or availability of the Services or their contents. you are solely and entirely responsible for your use of the Services.
3. The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.
4. Eucalyptus reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Services, or any portion of the Services, for any reason; (2) to modify or change the Services, or any portion of the Services, and any applicable policies or terms; and (3) to interrupt the operation of the Services, or any portion of the Services, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
5. The Supporting Services are intended to provide users with general information for educational and informational purposes. Reliance on any information provided by us, our employees, others appearing on the Supporting Services is solely at your own risk. Other parties retain their full responsibility for their statements and actions.
6. Eucalyptus is based in Ontario, Canada. The Services may be accessed throughout Canada and overseas. We make no representation that the content of the Services complies with the laws of any country outside of Canada. If you choose to access the Services from outside Canada you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. You should not use our Services if you do not reside in Canada. 
7. By accessing our Services, you understand and accept that:
   
   1. the content and any communications you have with our representatives (other than the Practitioners and certain Supporting Healthcare Professionals) do not constitute medical advice;
   2. we do not, on our own accord, provide medical advice or the health services of a health practitioner or allied support person, and you should always obtain medical advice from a Practitioner or your regular health practitioner to ensure any particular medication or treatment is suitable and safe for you;
   3. the Supporting Service’s content is intended to provide general information only. While every effort is taken to ensure the information is accurate at the time it is published, we do not represent or warrant that the content is correct, current, complete, reliable or suitable for any purpose and it must not be relied on by you or any other person as a substitute for appropriate advice tailored to specific circumstances (such as from a Practitioner or your regular health practitioner);
   4. the Services are not to be taken as promoting, endorsing or advertising any particular health practitioner, treatment option, therapeutic good or regulated health service in preference to any other. You should consult with a Practitioner or your own health practitioner to obtain advice about treatments and medications to determine what is best for you; and
   5. the Services include information relating to diet, exercise and fitness. When participating in any diet, exercise or fitness regime, there is the possibility of physical injury or death. You assume the risk and responsibility for any such outcomes resulting from the use of the Services or implementation of information provided through the Services.  

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10. Indemnity and Liability

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1. Except where such exclusions are prohibited by law, under no circumstance will Eucalyptus or any of its parent, subsidiaries, affiliates, or their respective directors, officers, employees, agents, contractors, successors, or assigns be liable for any direct, indirect, special, incidental, consequential, or punitive damages, including any damages or loss from, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, whether caused, directly or indirectly, by tort, professional negligence, breach of contract, breach of privacy, or otherwise, arising out of or in connection with your use, or inability to use, or reliance on, Services or the provision of testing services provided by Eucalyptus. Your sole remedy for dissatisfaction with the Services is to stop using the Services and any related service.
2. We are not responsible for, and accept no liability with respect to, any material uploaded, posted, transmitted or otherwise made available as part of the Services by any person other than us. We do not endorse any opinion, advice or statement made by any person other than us.
3. To the extent permitted by applicable law, we disclaim any liability resulting from the provision of services (including advice) by Practitioners and Associate Practitioners and the supply of goods (and associated advice) by Associate Pharmacies. Liability shall rest with the appropriate provider and shall not be deemed to rest with us. All Practitioners, Associate Pharmacies and Associate Practitioners are solely responsible for the clinical services they perform including (in the case of Associate Pharmacies) the supply of medications.
4. To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Eucalyptus, its parent, subsidiaries, affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable legal fees) arising out of or relating to your breach of these Terms and Conditions; your use of the Services other than as expressly authorized in these Terms and Conditions or breach of privacy or security involving your personal information.

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11. Governing Law 

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1. The Services and these Terms and Conditions will be governed by the laws of the Province of Ontario and the federal laws of Canada.
2. Wherever you live you can bring claims against us in the Canadian courts. We can claim against you in the courts of the country you live in.

12. Contact and Complaints

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1. The Eucalyptus Service is operated by Eucalyptus Canada Ltd.  
2. Feedback, comments, requests for technical support, and other communications relating to the Services should be directed to hello@myjuniper.ca.
3. If you believe that you have been incorrectly charged for a Service, or you have any other concern or complaint relating to the Services, please contact us at hello@myjuniper.ca. We will endeavour to respond to you, and resolve your complaint or concern, as soon as we are able.
4. If you believe that a user has breached any of these Terms & Conditions, please contact us at hello@myjuniper.ca.

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©2025 Eucalyptus Canada Ltd.  All rights reserved.

Last updated: December 2025